Isetan’s frontal facade. Isetan occupies the north west side of Kyoto Station
JR Kyoto Isetan is a major department store occupying the north-west side of Kyoto Station. The store has shopping floors from B2F to 11F, with food halls in the basement, fashion and brand goods on the lower and middle floors, lifestyle goods and services on the upper floors, and the Eat Paradise restaurant street on 11F. The main store is open from 10:00 to 20:00, while restaurant floors keep separate hours.
Inside the second floor entrance of Isetan
Here are some shopping and service highlights to look out for.
Food Halls (B2F and B1F)
The two basement floors are among the most useful parts of Isetan for travelers. On B2F you can find fresh produce, groceries, prepared foods and traditional boxed lunch bentos. B1F has Japanese sweets, western-style confectionery, cakes, bakery items, tea, alcohol and traditional Kyoto food shops. If you want a bento for a train journey or a food souvenir before leaving Kyoto, start with these two floors.
These traditional bento lunch boxes are available on B2
A fine selection of nihonshu, or sake is available on B1
International Boutiques, Cosmetics, Shoes and Bags (1F to 3F)
The lower shopping floors are the main place to look for brand boutiques, cosmetics, fragrance, shoes, bags and accessories. The official brand list places international boutiques such as Bottega Veneta, Celine, Dolce&Gabbana, Fendi, Gucci, Jil Sander and Prada on 1F. The 2F includes cosmetics, fragrance, international boutiques, the Information Desk and the Tax-Free Counter. The 3F includes shoes, bags, accessories, international boutiques and Beauty Terrace.
Gucci is just one among many luxury fashion brands represented on Isetan’s 1st floor
Ladieswear and Menswear (4F to 6F)
Ladieswear is concentrated on the 4th and 5th floors. The 4F includes ladieswear, large-size ladieswear, formal wear and related goods, while the 5F includes ladieswear, small-size clothing and formal wear. Men’s clothing and accessories, including casual, business and formal attire, can be found on the 6th floor.
A beautiful selection of ties are on show in the 6th floor’s menswear department
Children, Homeware, Sports, Kimono and Stationery (7F to 10F)
The 7F is useful for families, with baby and children’s goods as well as lifestyle items. The 8F has tableware, kitchenware, bedding, towels, bath and toiletry goods, plus gift services. The 9F covers sportswear, travel goods, beauty, kimono, jewelry, watches, glasses and hearing aids. The 10F has hobby goods, stationery and a promotional hall.
Fine tableware and other ceramics can be found on the 8th floor
These “maneki neko” or “inviting cats” are displayed on the 10th floor
Museum Eki Kyoto
If you are tired of shopping, then escape to Museum Eki Kyoto, which is adjacent to JR Kyoto Isetan’s 7th floor in Kyoto Station Building. This gallery hosts exhibitions across genres such as painting, photography, picture books, crafts, anime and fashion. The museum is open from 10:00 to 19:30, with entry until 30 minutes before closing, and closes on JR Kyoto Isetan holidays and exhibition-preparation days.
Museum Eki Kyoto
Dining
The 11F restaurant street is Eat Paradise. You can read a full guide in our Eat Paradise article. JR Kyoto Isetan also has open-view restaurants on the 7th to 10th floors and cafes or eat-in counters elsewhere in the building, so check the official restaurant and cafe listings for exact hours and locations. JR Kyoto Isetan lists Eat Paradise on 11F as open from 11:00 to 22:00, and the open-view restaurants on 7F to 10F as open from 11:00 to 23:00.
General Services
A number of helpful services for international visitors and families are available inside JR Kyoto Isetan.
Tax-Free Counter and Currency Exchange
The Tax-Free Counter is on 2F and is listed as open from 10:00 to 20:00. Bring your passport and check the official foreign-customer guide before shopping, because eligibility rules, exclusions and a processing fee apply. The automatic foreign currency exchange machine is also listed at the 2F Tax-Free Counter. ATMs are available on 2F.
Free Wi-Fi
Wi-Fi is available throughout the store.
Lost Property and Refrigerated Lockers
For lost property, JR Kyoto Isetan lists a dedicated lost-and-found inquiry line at 075-342-5655, available from 10:00 to 18:00 except year-end and New Year holidays and specified days. The official service page also lists refrigerated lockers on B1F for food purchases. These are not general suitcase storage lockers.
Isetan’s east entrance on the 2nd floor pedestrian walkway
Family Services
For parents with small children, the 7F baby rest area has nursing rooms, diaper-changing tables, baby chairs, a child toilet, hot water, a microwave, disposable diapers and baby food. Stroller rental is listed at the 2F Information Desk area and near the 7F central escalator. Baby-sheet toilets are available on B2F, B1F and floors 3F to 11F, parent-and-child toilets are on 7F, and the north elevators 1 and 6 are priority elevators for wheelchairs and strollers.
Isetan’s main entrance on the north side of Kyoto Station building
You can check the complete JR Kyoto Isetan floor guide on the official website. The main store is open from 10:00 to 20:00. Restaurant and cafe hours vary by floor and shop.
Article and original photos by Michael Lambe. All rights reserved. Last updated 26-Jun-2026.
