Kyoto Station is more than just a place to catch a train. A massive ultra-modern complex of glass and steel, it was designed by the award winning architect Hiroshi Hara, and houses an incredible range of shops, restaurants, and recreational facilities. Our article Kyoto Station Map – Finding Your Way explains the general layout of the railway station itself and how to find your train. In this article we will introduce some of the facilities and services that make the Kyoto Station Building itself a popular recreation center and tourist attraction.
Kyoto Station’s central hall
General Orientation
Kyoto Station Building has two main entry points on the north and the south.
The north side of the station is called the Karasuma side. This side faces onto Kyoto Bus Station, Kyoto Post Office and Kyoto Tower. You will find the main Central Gate (also called the Chuo Gate) for the JR train lines here. The Karasuma side of the building is dominated on its eastern flank by Hotel Granvia Kyoto and the Kyoto Theater. On its western flank are thirteen floors of shopping in Isetan department store.
Hotel Granvia Kyoto
The south side of the station is called the Hachijo side because it faces onto Hachijo Street. This side of the station faces onto shopping malls and hotels. Here on the building’s southern flank you can find Asty Road and Miyako Michi which essentially form one long arcade of shops and restaurants.
To move between the north and south of the station building you can use a pedestrian walkway on the second floor, to the west of the Central Gate. This runs north to south past the Isetan department store, and then past the station’s West Gate, as far as Asty Square on the Hachijo side of the station.
The 2nd floor pedestrian walkway
There is also an underground passage on the east side of the station which connects Asty Road on the Hachijo side to Kyoto Subway Station and Porta underground shopping mall.
Popular Hotels near Kyoto Station
Information
Kyoto Station Building Information
This booth has multilingual staff who can help you with queries about Kyoto Station Building. They can also give you a free English language “Guide Map” to the building which is handy for locating its various facilities and which also contains a useful map of the surrounding area. The booth is situated on the second floor, on the north side of the station. To find it take the escalator on the west side of the Central Gate and you will see Mr Donuts on your left and beyond that the Information booth on your right.
Open: 10:00 – 19:00 every day.
Kyoto Station Building Information
Kyoto Tourist Information Center
The Kyoto General Tourist Information Center, also known as Kyo Navi, has multilingual staff who can give you information on sightseeing spots, events, activities, accommodation and transport in Kyoto City and Kyoto Prefecture. Services include sightseeing consultation, tourist information, tourist-related ticket sales, same-day accommodation referral, wheelchair rental, paid Wi-Fi router rental, and baggage delivery service. The center is situated on the second floor pedestrian walkway.
Open: 8:30 to 19:00 every day.
Kyoto Tourist Information Center
Information and Lost & Found for the Shinkansen
For items left on the Tokaido Shinkansen or in JR Central areas of Kyoto Station, use JR Central’s lost-property channels. JR Central’s Kyoto Station lost-property receiving office is at Hachijo-guchi 1F. Telephone inquiries can be made to JR Central Lost Property Information at 050-3772-3910, and JR Central also accepts lost-property inquiries through find chat. For Shinkansen train or ticket information, ask JR Central staff at the Shinkansen gates or ticket offices.
Lost-property office open: 9:00 – 20:00. Telephone inquiries: 9:00 – 17:00.
Information and Lost & Found for the Shinkansen
General Services
ATM Cash Machines & Currency Exchange at Kyoto Station
Police Box at Kyoto Station (Koban)
Lost & Found Office at Kyoto Station
Kyoto Station Lockers – Luggage Storage
Kyoto Central Post Office
Kyoto Central Post Office stands on the north, or Karasuma, side of Kyoto Station. In addition to the usual postal services, its Japan Post Bank ATM accepts many overseas-issued cards.
Kyoto Central Post Office
Postal counter open: 9:00 – 19:00 on weekdays and 9:00 – 18:00 on weekends and public holidays.
Yu-Yu window open: 7:00 – 21:00 on weekdays and 7:00 – 18:00 on weekends and public holidays.
Japan Post Bank ATM open: 7:00 – 23:00 Monday – Saturday and 7:00 – 21:00 on Sundays and public holidays.
Recreation
Kyoto Theater
Kyoto Theater is in the station building’s north east corner. The theater hosts a range of (Japanese language) theatrical and musical productions and is also a concert venue.
Opening hours vary.
Kyoto Theater
The Museum “Eki” Kyoto
The Museum “Eki” Kyoto is an art gallery on the 7th floor of the Isetan department store. The gallery hosts an impressive variety of exhibitions such as traditional Japanese art, European old masters, photography and manga illustrations. Check the official website for the current show.
Open: 10:00 – 20:00
The Museum “Eki” Kyoto
Plazas & Walkways
View of Kyoto Station from the “Daikaidan” Grand Stairway
The station building has many public plazas and walkways in which you may enjoy the futuristic vision of its architect, Hiroshi Hara. On the north east side of the building is the East Square. Musical events are occasionally held here.
The East Square
From the East Square you can access the Skyway tunnel which leads you across the top of the building above the central hall and into the restaurant area on the 11th floor of the building’s west wing. The views along the way are spectacular.
The Skyway tunnel
On the rooftop above the west wing of the building is Oozora Hiroba / Happii Terrace, also known as the Sky Garden. It is open from 6:00 to 23:00 and is a pleasant spot in which to rest, and enjoy spectacular views over the city.
The Sky Garden
The “Daikaidan” or Grand Stairway runs from the 4th floor of the west wing of the station all the way up to Oozora Hiroba / Happii Terrace on the rooftop. People often use the steps of this stairway as seats. There is a stage on the 4th floor at the base of the stairs on which concerts, comedy shows or dance performances are given and people view it from the stairway much as they would from an amphitheater.
The Grand Stairway at Kyoto Station
Since 1998, the JR Kyoto Station Building Grand Staircase Race has usually brought teams to the staircase in February. Teams run up the 171-step Grand Stairway from Muromachi Koji Square, with each year’s date and entry details announced by the organizers. The event has come to be seen as one of modern Kyoto’s harbingers of spring.
Article and original photos by Michael Lambe. All rights reserved. Last updated 24-Jun-2026.
